We monitor our network of phone services, carrier providers, and systems in real-time with both on-site staff and third party automated monitoring systems. We strive to provide the highest quality of phone service.
Generally, most service impairments are planned for overnight hours, and very infrequently. These planned outages are reported in advance at help.simplephoneco.com before taking place.
If we may be experiencing issues, here are some helpful resources to view details regarding outages on our network and how we report them:
- Service Alerts: We report confirmed service issues on help.simplephoneco.com under Network Status.
- Local Carrier Alerts: As a nationwide phone provider, we interconnect with several phone carriers to establish phone numbers and calling throughout the world. Confirmed major outages are reported at help.simplephoneco.com.
- Planned Maintenance: We also will update my.simplephoneco.com for upcoming planned maintenance that may impact service, though this is not often.
- Data Center Alerts: We use a third party monitoring service to provide transparency and monitoring for our key servers and systems. Visit my.simplephoneco.com for historical details and real-time Core Server statuses.