Directories are a great feature that allows callers to dial a few letters of a user’s name to be able to reach them. This is a great way to get callers to reach people that may not have direct numbers or published extensions to dial.
- To add a directory, drag and drop the Directory element onto your Callflow and select Create.
- Next, enter a friendly Name and select each user that you’d like to have a part of this directory from the Add User drop down. Select Save when finished.
- Don’t forget to select Save changes on the Callflow! :)
For more help with Callflow features and settings, click here.